Last updated: 1 November 2026
NexaBox sells digital services: hosting, storage, email, online shops and ERP systems that we install and run for you. Nothing is shipped. There is a one-time installation fee on some products, and a service fee for the period you choose. Current prices are on our Pricing page.
If you cancel within 14 days of your order and we have not started installing, we refund everything you paid.
Installation fees pay for setup work. Once we have started that work, the installation fee cannot be refunded, unless we fail to deliver the service.
You can cancel monthly service at any time. It stops at the end of the month you have paid for, and you are not charged again. We do not refund part of a month.
Plans paid in advance include a discount. If you cancel within 14 days of your order and we have not started installing, you get a full refund. After that, the plan runs to the end of the paid period and is not refunded.
If we cannot deliver what you ordered, or the service has a serious fault that we cannot fix within a reasonable time, we refund the fees for the part you could not use.
Nothing here takes away rights you have under consumer law where you live.
Email info@nexabox.net or raise a ticket on our Support page with your order number. We usually answer within three working days. Approved refunds go back to your original payment method, and your bank may take several more days to show them.
Please export anything you want to keep before your service ends. After it ends, your data is removed as described in our Privacy Policy.
FB Software Solutions LLC, 1209 Mountain Road PL NE, Ste N, Albuquerque, NM 87110, USA.