Last updated: 1 November 2026
These terms are an agreement between you and FB Software Solutions LLC, 1209 Mountain Road PL NE, Ste N, Albuquerque, NM 87110, USA (“NexaBox”, “we”, “us”). By creating an account or placing an order, you accept them. If you order for a company, you confirm you may bind that company.
NexaBox provides fully managed digital services for businesses, including servers, storage, email, online shops, ERP systems and custom apps. We install and run them on our systems, and you use them through panels and websites. The details of each plan are shown on our site when you order.
You need an account to buy from us. Please give correct details, keep your password private, and tell us straight away if you think someone else has used your account. You are responsible for what happens under your account.
Your order is accepted when we confirm it. Services are delivered electronically: we install what you ordered, then send you your panel logins and website links. We will tell you if anything we need from you is holding up the work.
Our current prices are always shown on our Pricing page. The price that applies to your order is the one shown at checkout. Prices exclude tax unless we say otherwise. You pay any one-time installation fee, plus the service fee for the period you choose. Longer periods may include a discount. Payment is taken at checkout through our payment provider. If a renewal payment fails, we may suspend the service until it is paid. We may change our prices for future periods, and we will tell you before they apply to you.
Your service runs for the period you paid for. You can cancel as described in our Refund Policy, which is part of these terms.
You must not use our services to:
We may suspend a service that breaks these rules or puts our systems at risk. Where we reasonably can, we will warn you first.
Your data stays yours. You give us permission to host and process it only to provide the service. You are responsible for having the right to use that data. Our Privacy Policy explains how we handle personal data.
We run automated backups where your plan includes them. They help with recovery, but they are not a guarantee against every loss, so please keep your own copy of anything critical.
We work to keep services running and carry out maintenance when we need to. We do not promise that a service will never be interrupted. You can get support through our Support page or at info@nexabox.net. Support hours are shown on our Contact page. We work online, and all meetings are held by video call.
Managed Support covers the number of change requests shown on our ERP Support page. Larger work is quoted separately. If you choose Self-managed, we give you the details you need, and you are responsible for your own changes and any AI tools you use. If your changes cause a problem, fixing it is paid work.
Our services use third-party software and providers, including the Odoo Community edition, and they keep their own licence terms. External AI tools you connect are provided by those tools’ owners, under their terms.
We and our licensors keep all rights in our software, custom app code and site, unless we agree otherwise in writing. You may use them while your service runs.
To the extent the law allows, services are provided “as is”, we are not liable for indirect or consequential loss, such as lost profit or lost data, and our total liability for any claim is limited to the amount you paid us in the 12 months before the claim. Nothing here limits liability that the law does not allow us to limit.
You can stop using the service as set out in section 6. We may end the agreement if you seriously break these terms. When a service ends, please export your data first. Removal is described in our Privacy Policy.
We may update these terms. We will change the date at the top and tell customers about important changes before they apply.
These terms are governed by the laws of the State of New Mexico, USA. Any dispute goes to the courts there, unless the consumer law of your country gives you a different right.
FB Software Solutions LLC, 1209 Mountain Road PL NE, Ste N, Albuquerque, NM 87110, USA. Email: info@nexabox.net